Govt Job Diary
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Return & Refund Policy

The only thing Govt Job Diary sells is a resume download. This page says exactly when we refund it, when we do not, and how to ask.

Last updated:

If you were charged and no file reached you, you get a full refund. Write to [email protected] and we will settle it within 2 working days.

1. What we sell

Govt Job Diary sells one thing: a single download of a resume you have built yourself with our ATS resume builder, as either a PDF or a Word (DOCX) document. It costs ₹40 per download, inclusive of all taxes, and the price is shown on the button before you commit to anything.

Everything else on this site is free. Reading job listings, admit cards and results, filling in the resume builder, uploading a CV into it, switching templates and previewing the result all cost nothing. We never charge a fee in connection with a job, and we never promise anyone a job.

2. Nothing is shipped, so nothing is returned

We sell no physical goods. There is no delivery, no shipping, no courier and no address to send anything back to. What you buy is a file, produced the moment you pay for it and downloaded straight to your own device.

A file cannot be handed back once you have it, so a “return” is not possible in the way it would be for a physical product. What replaces it is the refund policy below, which we apply in your favour wherever there is any doubt.

3. Cancellation

  • Before you pay there is nothing to cancel. Closing the payment page, pressing back, or simply walking away charges you nothing and leaves no obligation.
  • A payment that fails or is abandoned charges you nothing. If your bank shows an amount held against a failed attempt, that is a hold placed by your bank rather than a payment to us, and it is released automatically — usually within 5 to 7 working days.
  • Once payment succeeds, the file is produced immediately, so the order cannot be cancelled after that point. It can still be refunded, on the terms below.

4. When we refund you in full

We refund the whole fee, with no argument, in each of these cases:

  • You were charged but no file reached you. The payment page did not bring you back, your browser or device was closed on the way, the download never started, or it failed and never completed.
  • The file was empty, corrupt or would not open in a normal PDF reader or word processor.
  • You were charged more than once for the same download. Every duplicate is refunded.
  • You were charged an amount other than the price shown on the button when you clicked it.

In the first case we will also happily just deliver the file instead, if you would rather have the resume than the money back. The choice is yours, and we will ask.

5. When a refund is not due

A download that was delivered and opens correctly has been supplied as described, and is not refundable. In particular:

  • A change of mind about the content, the template, the layout or the wording is not a fault in the file. The builder shows you a live preview of the exact document before you pay, which is there precisely so that nothing about it is a surprise.
  • Buying the wrong format when the other one was wanted. The fee is per format and each download is a separate purchase — but tell us anyway, because if you bought the wrong one by accident we would rather sort it out than keep ₹40 you did not mean to spend.
  • The outcome of a job application. We cannot and do not promise that a resume built here will pass any particular applicant tracking system, reach a recruiter, win an interview or get you a job. Not being shortlisted is not a defect in the document.
  • A resume lost from your own browser. Your resume is stored in your browser and never on our servers, so clearing your browser data or switching device removes it. If that happens before you have collected a file you have already paid for, write to us — that case falls under section 4 and we will refund it.

6. How to ask for a refund

Write to [email protected], or use the contact form and choose “Payment or refund”, within 7 days of the payment. Please tell us:

  • the date and time of the payment;
  • the amount, and the format you asked for (PDF or Word);
  • the payment reference from Instamojo if you have it — it is in the confirmation on screen and in your bank or UPI statement;
  • what went wrong, in a line or two.

We do not need and will never ask for your card number, CVV, PIN, UPI PIN, net-banking password or any OTP. Nobody legitimate will. Please do not send them to us.

7. How long a refund takes

  • We reply within 2 working days of receiving your request, telling you whether it is approved and why.
  • An approved refund is issued within 5 to 7 working days of that approval, and may take a few days more to appear depending on your bank or card issuer.
  • Refunds go back to the same card, UPI ID or account you paid from. That is a condition of how payments are processed — we cannot send a refund anywhere else, and we cannot send it as cash or to a different account.
  • You are refunded the full amount. We do not deduct a handling or processing charge.

8. Payments are handled by Instamojo

Payments on this site are taken by Instamojo, a licensed Indian payment gateway. Your card number, UPI ID, net-banking credentials and any OTP are entered on Instamojo’s own secure page and are never seen by, sent to, or stored by us. Refunds are issued through Instamojo as well, which is why they return to the original payment method.

We keep a record of each payment — the reference, the amount, the format and the time — so that we can find your transaction and settle a refund. We never store your resume alongside it, and we never store card details at all. Our privacy policy sets out what is kept and for how long.

9. If you are not satisfied

If you think a refund has been wrongly refused, reply to our email and say so — a person will look at it again. We would much rather settle a disagreement directly than have you raise a chargeback with your bank, which is slower for you and costlier for us.

This policy forms part of our terms and conditions and should be read with them. Nothing here limits any right you have under Indian consumer law.

10. Changes to this policy

We may revise this page. The revised version takes effect when it is published here and the date at the top is updated. The policy that applies to a payment is the one published on the day you made it.

11. Contact

Refund requests and any question about this policy go to [email protected], or through the contact form. Our working hours are Monday to Saturday, 10:00 AM to 6:00 PM IST, and we reply within 2 working days.